Purpose:

The Operations Supervisor accomplishes department objectives and day to day tasks by

supervising staff, organizing and monitoring work process.

Job Title: Operations Supervisor

Contract: Full Time, Permanent

Location: Coleshill, Birmingham - B46 1HQ

Salary: £36,000 per annum

Hours of work: Mon-Fri, 50hrs/wk

Reporting to: Operations Manager

Main Duties:

To ensure that the team have planned and managed all vehicles operating from
effectively and profitably
Day to day supervision of the drivers and the office team
Be prepared to step in and cover resourcing issues/ gaps as and when required
Ensure the team are updating and progressing accordingly
Ensure that the jobs allocated to drivers are done so meeting the requirements of
the Working Time Directive/driver hours regulation
Be one of the main points of contacts for staff during the shift.
Ensure that all jobs are priced and closed off & invoiced when completed
Liaise with Drivers and Customers in relation to delays and possible issues
Updating any relevant spreadsheets to reflect the service standards for our
customers.
Answer telephone calls and deal with requests being made from internal and
external customers.
Provide strong leadership, direction and mentoring, thereby fostering and
sustaining co-operation and team spirit.
Monitor Sub Contractors and agencies to ensure that they efficiently and
effectively provide needed services while staying within budgetary limits
To oversee all areas ensuring daily tasks are complete

Experience:

A high level of Customer Care and a strong administrative background is required.
Experience of supervising/ managing people
Practical knowledge of Drivers Hours
Knowledge of the Logistics industry
Managing own time, planning and performance on a day to day basis
Promoting company values and creates strong team spirit and loyalty
Developing and maintaining long term working relationships with internal and external customers

Skills & Attributes:

Excellent communication skills both written and verbal, and a fantastic telephone
manner are essential.
Attention to detail with good organisational skills and the ability to prioritise
workload
Experience gained within a similar role desirable.
This position requires excellent IT skills with an ability to learn new procedures.
Implementing new procedures and at times writing them.
Positive attitude
Great people skills and management skills, with the ability to influence others.
The ability to multi-task and to task manage and prioritise workloads to reflect the
requirements of the day.